One of the biggest areas where agents can improve is in being candid with their clients. Too many of us fear that telling the client the truth will cost us the opportunity when in fact it will win us the opportunity.
We believe that if we tell the client what it will really cost them to get the result that they need, that they will believe the price is too high. The lack of candor means that we lose the opportunity because we built a solution that won’t produce the result, or that we price the solution wrong, such that you can’t afford to get the result that the client needs.
If your client needs to invest more to get the result, you have to be candid and deliver the truth.
We believe that if we are candid about how difficult our change initiative is really going to be that we will frighten our dream client away. Or, we fear being candid in telling our client that the reason that they can’t produce their desired result is something that they are doing, that they are causing their own problems.
If your client has a constraint that is preventing them from getting the result that they need, you become a strategic partner by finding a way to help them see it. You tell them the truth.
Trust is based on truthfulness.
Adapted from a blog written by Anthony Iannarino